Lookup and Resend Marketing Emails in Less than 60 Seconds

Take the guesswork out of which messages customers have received from you and how they’re engaging.

  • View all messages sent to an individual subscriber
  • Understand a customer’s unique journey
  • Give your entire organization instant access to multi-channel history

Empower Your Teams and Reduce Customer Escalations

Align Teams Across the Organization

Give marketing, leadership, legal, and CX a holistic view of customer messaging across all marketing channels – email, SMS, and direct mail.

Get More Time Back in Your Day

Eliminate back-and-forth information requests between teams and invest the time saved on strategic initiatives.

Integrate with Leading Platforms

Get up and running in days with any ESP or marketing automation platform.

Resolve Issues Quickly

Prevent escalations, reduce wait and call times by empowering care teams with actionable data and the power to instantly resend important communications.

Solve Compliance/Litigation Needs

Provide an audit trail and history for regulated industries such as telecom, financial services, and insurance.

Real-Time Customer Insights

Increase customer satisfaction and loyalty with rapid resolution times and personalized interactions.

Perfect for Multiple Use-Cases


Lookup
and Resend

-Search for individual message histories by customer email address or phone number
- Quickly resend important confirmation or ticketing messages

Audit the
Customer Journey

-Audit campaign personalization and understand customer engagement
- View your marketing program through your customer’s eyes

GDPR and CCPA
Compliance

-Support the “right-to-know” and the “right-to-be-forgotten requirements”
-Ensure internal standards for message retention are met

Store Pickup
Notifications

-Sort order confirmation messages by Store ID
-Personalize every interaction with insight into individual customer interests
Testimonials

Case Study
Connecting Marketing and Customer Care

When it comes to technology, the Pet Supplies Plus team prides themselves on their highly integrated approach to marketing and customer data. However, the one challenge they continued to face was not having a holistic view of messages sent to customers across their key marketing channels – email, SMS and direct mail.

Seamless Integration with Leading Platforms
We support all of the major marketing automation solutions, including:

Oracle Responsys
Salesforce
Marketing Cloud
Adobe Campaign
Message Gears
Iterable
Cordial
Braze
Selligent
Cheetah Digital
Twilio SendGrid
Emarsys
Acoustic

You can be up and running with Archiver in just 5 days! Contact us to get started.